**Privacy Policy**
We are committed to protecting your privacy. We aim to fully comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region and, where possible, to provide protection beyond the requirements of the Ordinance. To achieve this, we ensure that our employees adhere to the highest standards of security and confidentiality.
**Data Protection**
Citracium.com is committed to safeguarding your personal data. We use advanced encryption technology and secure servers to protect your personal information (including name, email address, postal address, phone number, credit card details, and purchase records). When you submit your order details, our Secure Socket Layer (SSL) technology prevents your data from being viewed by third parties during transmission. Additionally, we do not allow unauthorized access to customer data.
**Access and Update of Data**
You can inquire whether we hold your personal data. If we do, you may request to access, update, correct, or obtain a copy of your personal data by emailing info@timc.com.hk. We will take reasonable steps to verify your identity before approving access or updates to your personal data. We strive to respond to your request within 60 days in accordance with the Personal Data (Privacy) Ordinance. We may charge a reasonable fee to cover administrative costs. We will not retain your personal data longer than necessary.
**Data Sharing**
All personal data you provide to us will be kept confidential and protected. However, for the purposes of this privacy policy, we may disclose relevant data to the following entities:
- Our subsidiaries, affiliated companies, and other related companies;
- Our suppliers and business partners;
- Those assisting us in implementing this privacy policy;
- Those involved in our marketing programs;
- Any agents, contractors, or service providers offering administrative, order processing, payment settlement, credit reference, debt collection, or other operational services;
- Any person or company bound by confidentiality agreements with us;
- And any party we sincerely believe we are obligated to disclose the data to under applicable laws.
Citracium.com may aggregate and analyze customer data, sales data, browsing behavior, and related website data to provide to our reliable wholesalers. However, this data will not include personally identifiable information. Except as mentioned above, we do not sell, trade, release, or rent your personal data to third parties.
**Your Consent**
By using our website, you consent to the collection and use of your personal data as described in this privacy policy. If there are any changes to the privacy policy, we will post them on this page so you are informed about how we collect, use, and disclose your data.
**Other Issues**
When you click on links to other websites or advertisements, you will be redirected to third-party websites or the websites of Citracium.com’s affiliates, which are protected by their own privacy policies. We are not responsible for any actions taken outside the scope of this website.
**Contact Us**
If you have any questions regarding the above privacy policy, please feel free to contact us by emailing info@timc.com.hk.
(Policy updated in January 2021)
